Frequently asked questions
When will my order ship?
In most cases, excluding pre-orders, orders ship within 2-3 business days. Shipping and delivery dates aren’t guaranteed unless otherwise noted.
When will I get tracking information?
You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.
How long will it take for my order to arrive, once it ships?
Domestic orders normally arrive within 7-10 days of shipping, unless otherwise noted.
Please note that shipping delays will occur if you provide an incorrect address at checkout.
If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.
What do I do if my order arrived damaged, incorrect, or incomplete?
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We are only able to process a refund or exchange for damaged and/or incorrect items within 15 days from the date you received the order.
We are not responsible for any damages to any merchandise once the item has been used, or washed.